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Frequently Asked Questions

FAQs : ReMapPro
Problem
When re-installing/upgrading ReMapPro, during the installation program an error message is displayed and the installation is cancelled without finishing. Error message: An error occurred during the move data process: -115

Component: Application Program Files File Group: Application Program Files File: C:\Program Files\Labtam\ReMapPro\xwpwsock.dll
Answer

Solution: All Labtam software programs must be closed. Also ensure that the comserv.exe process is not running in the background. The comserv.exe process is run under the SYSTEM user - kill the process using Windows Task Manager (CTRL+ALT+DEL)

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